Processes for People is led by Mike Stein, a renowned process and productivity expert with a proven track record of success growing and streamlining a wide range of teams.
This expertise was forged through over a decade leading forward deployed engineering, business development, product development, and internal development at a large tech company.
Explore the impact and key results Mike has achieved:
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served as program manager for the successful launch of multiple $100 MM+/yr enterprise software programs
achieved key Customer Success user metric growth, revenue support, and engineering headcount reduction goals for the US Government business, comparable to those of the Commercial business but with 20-40x less allocated staff
owned product management and customer engagement for a permission access approval software module, yielding a 10-100x efficiency increase
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saved hundreds of staff-hours per year in operational efficiencies through cultivating best practices, creating tactical checklists, and successfully sunsetting a live webinar team
captured several millions of dollars in customer revenue by executing VIP training bootcamps
increased Net Promoter Score for global training offerings from 20 to 80
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led hiring, scoping, onboarding and management for several specialist roles, increasing year-over-year talent retention from under 50% to 100%
mentored dozens of colleagues in rigorous interview philosophies and practices
conducted over 400 interviews
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redesigned a summer internship program to optimize project matching, mentorship and feedback, achieving a 10% year-over-year increase in return offers given and a 15% year-over-year increase in return offers accepted
founded the company’s first Learning & Development team
and, through all of this, became the companywide expert internal blogger, speaker, and workshop facilitator for methods of productivity, institutional knowledge-sharing and proactive cultivation of organizational culture
Mike is an applied mathematician and probability specialist by training. He worked as a quantitative trader, earned a master’s degree from Princeton University in Operations Research and Financial Engineering, and is a lifelong expert-level player of competitive strategy games. His diverse experiences in understanding people and modeling risk, alongside his wide-ranging cross-functional career in tech, give him a uniquely valuable perspective and well-honed intuition for helping quickly improve any person or team’s productivity and processes.
Learn more about Mike’s services, read his free weekly productivity newsletter, or get in touch by clicking the button below.
