About Mike

Mike Stein is a renowned process and productivity expert with a proven track record of success growing and streamlining a wide range of teams.

This expertise was forged through over a decade leading business, product, and internal development at a large tech company.

Explore the impact and key results Mike has achieved:

    • served as program manager for the successful launch of multiple $100 MM+/yr enterprise software programs

    • achieved key Customer Success user metric growth, revenue support, and engineering headcount reduction goals for the US Government business, comparable to those of the Commercial business but with 20-40x less allocated staff

    • owned product management and customer engagement for a permission access approval software module, yielding a 10-100x efficiency increase

    • saved hundreds of staff-hours per year in operational efficiencies through cultivating best practices, creating tactical checklists, and successfully sunsetting a live webinar team

    • captured several millions of dollars in customer revenue by executing VIP training bootcamps

    • increased Net Promoter Score for global training offerings from 20 to 80

    • led hiring, scoping, onboarding and management for several specialist roles, increasing year-over-year talent retention from under 50% to 100%

    • mentored dozens of colleagues in rigorous interview philosophies and practices

    • conducted over 400 interviews

    • redesigned a summer internship program to optimize project matching, mentorship and feedback, achieving a 10% year-over-year increase in return offers given and a 15% year-over-year increase in return offers accepted

    • founded the company’s first Learning & Development team

    • and, through all of this, became the companywide expert internal blogger, speaker, and workshop facilitator for methods of productivity, institutional knowledge-sharing and proactive cultivation of organizational culture

Mike is an applied mathematician and probability specialist by training. He worked as a quantitative trader, earned a master’s degree from Princeton University in Operations Research and Financial Engineering, and is a lifelong expert-level player of competitive strategy games. His diverse experiences in understanding people and modeling risk, alongside his wide-ranging cross-functional career in tech, give him a uniquely valuable perspective and well-honed intuition for helping quickly improve any person or team’s productivity and processes.

Learn more about Mike’s services or get in touch via the form below.

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Contact

I’m currently taking new clients.

Let’s explore designing a bespoke program that meets your unique needs. To request a free 30-minute initial consultation, contact me via the form below with some details about the particular projects or broader operational or cultural challenges your organization is facing.